We (Humans) are constantly on the exploration mode looking out ways, which can simplify our lives and make it easier. We have come far from our preliminary stage. Entering commands in an arcane language to fetch output from it to GUI to now we are developing bots that provides assistant to us by provide the freedom of entering any information. These Bots (like Google Assistant, Apple Siri, Amazon Alexa) surrounds us today and simplify our life by automating mundane tasks, helping in our daily tasks and improving End-user experience.
How Chatbots help business?
There are various areas in business where chatbot can optimize the process or give faster result.
IMPROVED CUSTOMER SERVICE
Chatbots will be constantly available to your customers 24x7x365 offering personalized support without any delay building trust for customers and make them feel important for the organization.
AUTOMATION AND SCALABILITY
As business continue to grow over vast geographical boundaries, it is important to automate repetitive tasks that consume maximum time and develop support sector proportionally to it.
Integrating with popular messaging platforms like Kik, Messenger, and Slack can increase brand awareness, customer engagement and ultimately providing opportunities to increase sales.